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Trusted Shops, How it Works
At PrimeLicense, we understand the importance of providing you with a safe and reliable shopping experience.
That's why we've partnered with Trusted Shops to offer Trusted Shops Purchase Protection, a service that extends warranty coverage and offers numerous benefits to make your purchase even safer. Here is a detailed description of how the Trusted Shops Guarantee works and its main benefits.
What is the Trusted Shops Guarantee?
The Trusted Shops Warranty is an optional service that you can select during the checkout process when you make a purchase from our store. It extends the warranty coverage for the product you purchase, going beyond the standard manufacturer's warranty to provide you with added protection and peace of mind; it lasts for 30 days. Trusted Shops is active for buyers residing in the European Union, the European Economic Area, Switzerland and the United Kingdom
How it works
When you choose to activate the Trusted Shops Warranty, you are opting for an extended warranty period for your product. This means that if you experience defects or malfunctions during the extended warranty period, you will be entitled to support and assistance to fix the problem
Benefits:
With the Trusted Shops warranty you will benefit from an extended warranty period beyond the manufacturer's warranty. This means that even after the initial warranty expires, you will have additional coverage to protect your purchase
Advanced Protection
Should unforeseen problems occur with your product during the extended warranty period, the Trusted Shops Warranty gives you peace of mind that you will receive support and assistance to resolve the problem
Trusted Shops Warranty
in addition to warranty coverage, Trusted Shops offers a guarantee to ensure your satisfaction. If, for any reason, we fail to fulfill our obligations, such as delivering the product or providing adequate support, Trusted Shops will step in to resolve the issue and safeguard your interests
Transparent and independent reviews:
Trusted Shops provides a platform for customers to share their experiences and reviews. This transparency allows you to make informed decisions by considering the feedback and ratings of other shoppers, ensuring that you choose a reputable and trustworthy online store like ours
Customer Support:
with the Trusted Shops guarantee, you have access to dedicated customer support services. If you experience problems with your purchase or need assistance with the warranty claim process, Trusted Shops' experienced and helpful support team is just a call or text away
We value your satisfaction and want to ensure that your shopping experience with us is exceptional from start to finish. By offering the Trusted Shops guarantee, we aim to provide you with additional protection, support and confidence in your purchasing decision
Please note that the specific terms and conditions of the Trusted Shops Guarantee may vary and it is advisable to review the details of coverage and any limitations before selecting the service during checkout
"At PrimeLicense, we are committed to providing reliable products and exceptional customer service. With the Trusted Shops Guarantee, we go the extra mile to provide you with a worry-free shopping experience, knowing that your purchase is protected beyond the standard warranty period. Shop with confidence, knowing that your satisfaction is our top priority
What do I need to do to activate my TrustedShops guarantee?
The Trusted Shops money-back guarantee is automatically activated once you complete your purchase from a Trusted Shops certified seller
- Place your order and proceed to payment
- You will find the Trusted Shops purchase protection certificate on the order confirmation page
How do I receive confirmation that my purchase is protected by Trusted Shops insurance?
- You will then receive the guarantee via e-mail:
- By pressing the "View Guarantee" button, you will be asked to choose a password to create an account on Trusted Shops, to which you will log in.
- Within your account you will have all the information to manage your warranty, make requests about it, or leave a review.
Our Certification
Our online store is independently verified according to consumer law.
PrimeLicense has received the "Trusted Shops" seal of approval. This seal, is granted only to online stores that meet high quality criteria.
These criteria are based on European directives governing online commerce. For example: supplier identification, data privacy and security, price transparency, customer service, right of withdrawal, buyer protection and so on.
Authentic reviews from real customers
How is the customer service in case of problems? Are delivery times met? Does the product match the description?
Reviews help us provide better and better service and help you find a reliable answer to your questions and evaluate your purchase. The authenticity of reviews is such only if they are guaranteed by a certifying body, this is the task of Trusted Shops.
You have the assurance of authentic reviews written by real customers. You have the assurance that you are buying from a safe, customer-focused site, with an even triple guarantee of getting a refund in the event that what you purchased does not satisfy you, in the event that you do not receive the products you ordered, and in the event that any return is not refunded.
