Autodesk Civil3D

All invoices are generated by "Prime Digital Solutions Inc," the owner of the PrimeLicense platform.

You can request an invoice when placing your order by entering the necessary information in the designated fields during the "checkout" process. Alternatively, you may register your tax details on your account when signing up on our website.

You also have the option to request an invoice after placing your order, but please note that the processing and approval of such requests may take up to 14 business days from the date of your purchase.

You can expect to receive your invoice via email on the same day as the request. For additional details, please feel free to contact us here.

SHIPPING

All products available on www.primelicense.com are DIGITAL, Upon completing the payment, your orders will be promptly delivered via email within minutes to the email address provided during the "checkout" process.

Emails are sent from "[email protected]" 24 hours a day, 7 days a week.

If you have not received your order within 10 minutes of your order, please check the "SPAM" junk mail section of the email address you provided.

IMPORTANT: Please ensure the accurate entry of your email address during the purchase process. An order confirmation, along with additional emails containing instructions, will be sent to the provided email address along with your product. 

If you encounter any issues, please reach out to us here. For further details on shipping, you can refer to this page.

PAYMENTS

We accept all major credit cards, including Visa, MasterCard, American Express, Discover, and prepaid cards, for your convenient payment options.

You have the option to make payments through Google Pay and Apple Pay methods, allowing you to proceed with a convenient, secure, and fast payment process without the need to manually enter your payment information.

For additional information about payment services, please refer to the dedicated page.

In accordance with our company policy, we provide comprehensive protection for all our products. This includes a money-back guarantee valid for up to 30 days after purchase, as well as technical support for all your acquisitions. Customers have the option to receive a full refund if the license remains unactivated within the specified timeframe or to explore the possibility of a replacement with a product of equal value. Further details on Returns and Refunds can be found here.

Moreover, all our products come with coverage and assurance from TrustedShops, included in the purchase price, providing comprehensive protection for your order.

You can review the policies and buyer protection here. For any additional inquiries or information concerning license matters, please reach out to us via email at "[email protected]" or through the dedicated contact page.

Our reality offers the possibility of reserved price lists, dedicated discounts and tailored and exclusive promotions for "Business" users. In addition to offering you dedicated list prices that can wholesale help you increase your profit margin, we also offer you included service that can also be aimed at your customers or employees on the products you purchase.

If you are a reseller and are interested in learning more, please refer to the dedicated page for business solution and contact us at [email protected] or reach out through our Customer support page here.